Account access
Help with sign-in, confirmation email, password reset, MFA, account settings, or workspace access.
Email supportSupport
Support
Get help with account access, QuickBooks and Stripe integrations, Sales Docs, billing, recovery workflow, or workspace data requests.
Contact
Email support@velryq.com for help. Include enough detail for us to identify the workspace, page, source system, and affected record.
Integrations
Help with QuickBooks sync, Stripe sync, expired provider access, reconnecting, scheduled syncs, or disconnecting integrations.
Email supportSales Docs
Help with native estimates, invoices, customer records, PDFs, email delivery, CC recipients, PO requests, payment links, or prevention rules.
Email supportBilling
Help with plan access, Stripe billing portal, invoices, trial status, payment methods, or subscription cancellation.
Email supportData requests
Help with workspace exports, deletion requests, privacy questions, cookie preferences, or connected-source data questions.
Email supportUseful Details To Include
- Your workspace or business name.
- The page where the issue happened.
- Whether the issue is related to QuickBooks, Stripe, Sales Docs, billing, records, emails, or recovery actions.
- The customer name, document number, invoice number, estimate number, Stripe record, or finding title if relevant.
- Any visible error message and the approximate time it happened.
Connection Issues
If QuickBooks or Stripe access is expired or revoked, reconnect from the Integrations page. If you no longer want to use a provider with this app, use the disconnect instructions.
View disconnect instructions